PrecentiaCMS is a full-blown front-end system that addresses the success key factors of sales management in the insurance business. The success criteria lay in providing the platform for all channels while providing e-servicing online instantaneously. One of its uniqueness is that PrecentiaCMS can plug into all sales channels to market the products, be it through the agency, bancassurance, brokers, financial planners and direct mailing. PrecentiaCMS is a complete suite of front-end channel support systems that comprises of
PrecentiaAgent – Mobile Application Sales Kits
PrecentiaAct – Manpower, Activity, Persistency and Average case size (MAPA) Analytics
PrecentiaAgent is developed using the modern Flutter framework, an open source mobile UI framework created by Google. Its high-performance single-codebase technology allows the apps to run in both iOS and Android operating systems.
PrecentiaAgent provides the facilities to allow insurance sales processes based on creating a sustainable long-term relationship with clients. An important feature of the solution underpinning such a process is the acquisition and analysis of sufficient client data on which to base appropriate recommendations. The more agent knows its client, the better they understand their needs. This starts the process of selling the needs and then recommending appropriate investment and/or protection solutions. It is client-focused to allow sales agents to build long-term relationships by conducting regular reviews, presenting an opportunity to update client information and meet changing needs. By focusing on gaining a better understanding of the client’s needs, the sales agent listens to and then analyses what the client requires. It enables the sales agent to identify the needs and present affordable solutions.
In summary, PrecentiaAgent is designed to secure business prospects, drive sales transacting, and perform business negotiations to end business conclusion. With the PrecentiaAgent’s mobility, it concludes the sales transactions effectively and efficiently anywhere and anytime. The concept automates the full sales cycle that includes e-signature, e-payment and e-application acceptance. The capacity to conclude sales on the spot ensures that agents stay focused on sales.
The benefits of PrecentiaAgent can be summarized with the followings.
1. Effective and efficient sales process
PrecentiaAgent provides the facilities to allow sales processes based on creating a sustainable long-term relationship with insurance clients. It provides services and products to help them to achieve their financial goals. An important feature of the solution underpinning such a process is the acquisition and analysis of sufficient client data on which to base appropriate recommendations. The more a knowing its clients, the better the understanding of their needs. This starts the process of selling the needs and then recommending appropriate solutions. PrecentiaAgent is client-focused to allow financial executives to build long-term relationships by conducting regular reviews, presenting an opportunity to update client information and meet changing needs.
PrecentiaAgent can provide continuity of service before and after-sales. It updates financial executives on regular meetings/contacts with the clients to ensure that changing needs are first identified and then addressed. This ensures that the financial executives maintain a required level of quality leads. Such leads will improve the conversion ratio of appointments to sales, enabling him to spend more time with the consumers. The ability to leverage consumer information held on the system to utilize as a ‘prompt’ that a consumer review is now due is becoming more important.
PrecentiaAgent also enables financial executives to target new and existing clients with products and services. Targeting may be undertaken in several ways. Financial executive contacts such client, agree on a suitable time, date and convenient meeting and book an appointment in the system’s diary system.
3. Customer Service
PrecentiaAgent updates after-sales service on the status of the policy. Clients can keep abreast of the premium and benefit status of the policy online through the websites. Many failures to client’s propensity to refer other prospects and/or policy repurchase may be due to poor after-sales service. Policy claims, modifications and enquiries hampered by the multiple layers of administration that cause delivery delays are why irritable clients turn to other providers. Invariably, sales relationship depends on the ‘speed to mark’ service to differentiate their superior competitiveness. PrecentiaAgent removes all unnecessary administrative layers
In any sales management, financial executives must be kept up-to-date with the company‘s latest news, contest, info-bulletin and sales productions. PrecentiaAgent provides the sales force to be constantly updated online with the sales productions to drive for incentives and contests. Likewise, management is made fully aware of the day-to-day productions to drive sales. Macro and micro reports (ie, from company, regions, and branches to financial executives) are consistently monitored to pinpoint business lags and re-strategize sales drives.
Ultimately, PrecentiaAgent aligns client strategies, processes, channels and infrastructure with discrete segments to ensure long-term profitable growth for the company. Bold and new operating capabilities are available to offer unprecedented service quality and to fend off rivals.
PrecentiaAct is an Agency Management System with analytic capability adopting the LIMRA agency management framework. In a nutshell, PrecentiaAct uses analytics to assist the Agency Leader in identifying the gap in Key Business Drivers and her Sales Rep activity gap, such as closing and productivity ratios. From the above analytics, the Company can predict the outcome of the new business versus the budget for the year. Likewise, the agency leader can have the same predictive analysis of the volume of sales by analyzing the monthly activity, closing ratio and productivity ratio of the sales representative every month.
These analytics serve as critical information to both the agency leader and the company as immediate corrective action can be taken by the business development team, engaging the agency leader to improve future months' key business drivers.
Integrating PrecentiaAgent and PrecentiaAct, will achieve the optimal result in managing the activity of the sales representative to produce the desired result.